Though a few of the letters are complaints, many of them offer compliments or suggestions. A new flavor, a request for a recipe, etc. Whatever Terry’s request, he receives a thoughtful reply and (almost always) a voucher (coupon) from the brand. What really makes the book, though, and Terry’s replies to the replies. If he got a form letter from Sainsbury’s or Mars, he calls them on it and (depending on the brusqueness of the form letter) returns the vouchers. All very politely, though.
As a huge fan of the British, food, and British food, I found this book nothing short of wonderful. Did I mention that it can be procured for free? And that if you don’t have a Kindle, you can still read it on your computer? For free? Do it. Do it now.
Then come back here and let’s talk about Cock-of-Puddings.